How to Reach Our Editorial Team
Whether you've spotted an error, want to submit a game or operator for review, or have a question about how we handle your data, this is the right place to start. We read everything that comes in through the channels below, even if a specific reply can take a little while during busy periods.
Corrections
Found a fact we got wrong — a wrong RTP figure, an outdated release date, a broken demo link? Tell us exactly which page and what's off, and we'll check it against the source data.
Game & operator submissions
Studio or operator with a scratch card you'd like us to review? Send the game name and provider, or the operator's licence details, and we'll add it to our review queue.
Data & privacy requests
Want to know what data we hold about you, or ask us to delete it? See our Privacy Policy for what we collect, then use these contact details to make a request.
Editorial & general enquiries
Email [email protected] — it's the fastest way to reach us directly for corrections, feedback or general questions about anything on the site. See About ScratchGames for who's behind the site and our full registered details, also published in the footer of every page.
Press & enquiries
If you're a journalist or researcher, please say so clearly in your message along with what you're working on. You're welcome to cite our published data with attribution; if you need a figure or methodology detail clarified beyond what's on the page, ask and we'll do our best to explain how we arrived at it. We don't run an affiliate programme or accept paid placements, so that isn't something to pitch us on.
What we can't help with
We're not a gambling operator, so we can't process withdrawals, resolve a dispute with a casino, or access your account at any operator — those requests need to go directly to the operator in question, or to the Gambling Commission if the operator won't help. If you're worried about your own or someone else's gambling, GambleAware and GamStop (linked in our footer) are the right first call, not us — see our responsible gambling guide for the tools and support services available, including how to reach the National Gambling Helpline directly.
What to include in your message
A message that gets resolved quickly usually has three things: which page you're writing about (a URL is ideal, but a game or guide name works too), what specifically is wrong or what you're asking, and enough context that we don't have to write back just to clarify the basics. For a correction, that might mean naming the exact figure you think is wrong and where you saw the correct one. For a submission, the game and studio name (or operator name and licence number) is enough to start.
We'd rather get a slightly-too-detailed message than a vague one — it's much faster for us to trim an over-explained report down to the fix that's needed than to write back and forth asking what page or figure you actually mean. If in doubt, include more context rather than less — a screenshot or a direct quote from the page helps more than you'd think.
Response times
We don't operate a live support desk, so replies won't be instant — we read every message but triage corrections and compliance-related queries ahead of general feedback. We'd rather take a little longer and check a correction against the source data than reply fast with an unconfirmed answer, which is the same standard we hold our reviews to. If you haven't heard back after a reasonable stretch and your query is time-sensitive, feel free to follow up rather than assume your message went unnoticed — a follow-up is never unwelcome here.
Straight answers
How do I report an error on a review?
Send us the page URL and a short description of what's wrong. We check corrections against the underlying game data before publishing a fix, so specifics help us move faster.
How do I submit a game or casino for review?
Include the game's name and studio, or the operator's name and Gambling Commission licence number. We add submissions to our review queue in the order we can verify them.
How do I request my personal data be deleted?
Contact us with your request and enough detail to identify what data you mean (for example, a cookie-choice or age-gate preference stored in your browser). See our Privacy Policy for the full list of what we hold and how to exercise your rights.
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